Welcome to the Winners' Zone!
Get what you want and the rewards you deserve!
Meet our player's club, the Winners' Zone! Sign up and download our app for free to get access to awesome benefits and rewards.
To download the app search "Mountaineer Casino" in the app store.
Or, directly follow the app link below.
Alternatively, you can also access our Winners' Zone player portal directly through your web browser.
Earn Points & Free Play
Earn Reward Dollars for free play, food, hotel rooms and gift shop items. Plus, you will earn Tier Points to increase your benefits.
Exclusive Events, Promotions
Receive exclusive offers like event tickets, gifts, food credit, free play and more
Participate in our promotions by using your Winners’ Zone card. You can get free drawing entries, earn additional entries and get other free benefits
Free To Join
Join the Winners' Zone for free and start cashing in on the rewards!
Get Started in 3 Steps
STEP 1 - BECOME A WINNERS' ZONE MEMBER
If you are 21 or older, bring your valid ID to the Guest Services desk and our representatives will be happy to get you enrolled
(Please note that persons on the Disassociated Persons list or that have been barred from Century Casinos are not eligible to join.)
STEP 2 - DOWNLOAD THE APP ON YOUR PHONE OR TABLET
If you have an Apple device like an iPhone, iPad, etc.:
Tap the App Store on your device.
Tap the Search icon at the bottom of the screen.
Search for Mountaineer Casino.
Once you have found the app tap GET to install.
If you have an Android device like a Samsung, LG, Motorola, or any other brand running Android:
Tap the Play Store icon on your device.
Tap the Search Bar at the top of the screen.
Search for Mountaineer Casino.
Once you have found the app tap Install to start the download.
Alternative: Player Portal
If you have no smartphone to run the app, you can also visit our online Player Portal to directly sign in through your web browser and enjoy your benefits:
STEP 3 - LOGIN TO THE MOUNTAINEER CASINO APP AND ENJOY YOUR BENEFITS
Open the Mountaineer Casino app, the login screen will be displayed automatically.
Enter your Winners’ Zone number into the Players Club Number field
Next, enter your 4-digit PIN below, and press the Login button
Press the PROFILE icon to access your account information including your tier level, tier point balance, and your Reward Dollar value for free play, dining or merchandise. You can also request a Win/Loss Statement, and see your tier level progression.
Press the Tag icon to view our upcoming promotions.
Press the HOME icon to choose more information about the casino and its amenities, such as Food & Drink for restaurant information, Groups for booking information, Resort for hotel information, and to learn more about upcoming promotions and entertainment.
Press the ENVELOPE icon to access your messages, offers (including free play, match play, hotel and dining).
Press the icon on the right with three horizontal lines to access the MAIN MENU. In the Main Menu you can access your Winners’ Zone account information, casino and betting information, racing, promotions, food & drink, entertainment, and groups. Plus, you can also access our Facebook, Twitter and Instagram pages.
The GEAR icon on the top right will display the specifics about app content version, device and app build. Location Services will enable you to allow Mountaineer Casino to access your location which will enable you to receive messages and exclusive offers. Push Notifications will allow your phone to alert you when you receive messages from us.
Frequently Asked Questions
WHAT INFORMATION DO I NEED TO PROVIDE TO SIGN UP FOR THE MOBILE APP?
Your Winners' Zone Players Card Number (Don’t have one? Visit our Winners’ Zone and sign up for a free player's card.)
Your 4-digit PIN
HOW DO I CHECK MY CURRENT POINT BALANCE?
To check your current point balance, select the PROFILE icon in the bottom left-hand corner. Here you can see your Reward Dollar balance and your Tier Point balance.
HOW DO I MAKE SURE I GET NOTIFICATIONS?
To check your push notifications services, go to the bottom right-hand corner and select MAIN MENU (three-line icon). Then, in the top right-hand corner select the SETTINGS icon. Scroll to the bottom and select PUSH NOTIFICATION SERVICES and be sure to allow notifications.
WHAT ARE MY TIER POINTS? WHEN WILL I BE UPGRADED TO THE NEXT TIER LEVEL?
In the MAIN MENU (three-line icon), select MY WINNERS' ZONE. Near the bottom of the page you will see the progress message with your status information.
HOW MANY TIER POINTS AND REWARD DOLLARS DO I HAVE AVAILABLE?
In the MAIN MENU (three-line icon), select MY WINNERS' ZONE and you will see your current tier point balance, as well as a breakdown of how much you can redeem your Reward Dollars for in free play or dining and merchandise.
WHERE CAN I SEE MY OFFERS?
If you select the NOTIFICATION icon (the icon that resembles an envelope) and select the OFFERS button, your monthly offers will be displayed.
HOW CAN I REQUEST A WIN LOSS STATEMENT?
Go to the MAIN MENU (three-line icon) and select MY WINNERS' ZONE. At the bottom of the page select REQUEST WIN/LOSS STATEMENT. You will receive an email with your information directly to the email address associated with your Winners' Zone account.
IF I WANT TO HOST MY COMPANY'S PARTY, CAN I SEND A REQUEST? CAN I REQUEST INFORMATION ON BOOKING AN EVENT?
If you select the HOME icon and GROUPS option, you can select DETAILS in either Conventions, the Harv, or Bus Groups to submit an inquiry to our team. Once the inquiry has been received, a member of our team will contact you.
ARE THERE ANY FOOD SPECIALS? CAN I LOOK AT A MENU?
Select the HOME icon and FOOD & DRINK and then choose the venue you are interested in and select LEARN MORE.