"Gamble with your head not with your heart."

Understanding of Problem Gambling

A visit to any casino and entertainment complex is seen as time for relaxation, enjoyment and socialization. Visitors come to casinos knowing how much money they can afford to spend, and only spend the predetermined amount.

This is the case for the majority of visitors to casinos around the world. However, there is a small portion of people who lose sight of the entertainment value of gaming which could lead to varying levels of addiction to one or more forms of gambling.

Problem gambling is a serious issue and we therefore believe that it is our social responsibility to attempt to identify problem gamblers under a problem gambling program and provide them with the assistance and support to rehabilitate from the various levels of addiction.

What is Problem Gambling?

To address the issues of problem gambling and to create problem gambling programs, we first need to understand what problem gambling is and which individuals can be classified as problem or addictive gamblers.

• Definition of Problem Gambling
  Problem gambling is any behavior that is damaging to the individual, the family, the community, the workplace or business.
• Definition of Underage Gambling
  Underage gambling is the act of gambling by a person under the legal age to gamble.

Definition of our Responsible Gaming Program

Our responsible gaming program includes any strategy, policy or program instituted by us to proactively address problem gambling and/or underage gambling issues.

Century Casinos' Responsible Gaming Program

Century Casinos and its management team are committed to promoting responsible behavior among our customers and employees and dedicate human and financial resources to educate and build awareness that deters underage and problem gambling at its casinos.

• All newly hired gaming licensed employees will receive training on all areas of responsible gaming (problem gambling, alcohol, and underage awareness). All employees will receive annual training during Responsible Gaming Awareness Month on all areas of responsible gaming.
• Resources will be available at the player’s club, cages, and on marketing collateral describing problem gambling and where to find assistance.
• Our websites will have information describing responsible gaming and where to find assistance, and our company’s Responsible Gaming policy.
• Century Casino will display signage that can be easily read bearing a toll-free helpline number and/or website, a QR code for direct self-exclusion, and a Responsible Gaming logo.
• Provide opportunities for patrons to request self-exclusion from all gaming activities; including check cashing limits, removal from promotional services, and self-exclude from Colorado gaming.

In Missouri, the Missouri Gaming Commission (MGC) promotes a Responsible Gaming Program that establishes procedures to allow patrons (who are not on the List of Disassociated Persons) to enact self-limiting options; e.g. removal from the mail list, restricted check cashing or player card privileges, limit or suspend credit privileges, and elimination from other promotions, etc. These procedures shall be immediately available in hard copy for patrons, employees and Commission personnel at the following locations: players club, cage, security, or any other department identified by the Gaming Commission or the property’s Internal Control System.

Century Casino Cape Girardeau and Century Casino Caruthersville are committed to promoting responsible gaming as an integral part of day-to-day operations. This commitment includes, but is not limited, to the following:

• Training employees to be aware of the signs of responsible gambling, underage gambling, and/or alcohol abuse, and to take appropriate steps to address any such behavior.
• Brochures and posters are displayed throughout the casino that includes the helpline 1-888 BETSOFF.
• All websites and social media have information describing responsible gaming and where to find assistance.
• Procedures are in place for patrons to request that they not be sent promotional mailings and to limit other services.

In West Virginia, the West Virginia Lottery promotes the helpline number by printing it on their lottery tickets, website, and print material made available to patrons. The Problem Gamblers Help Network of West Virginia operates a 24/7 problem gambling helpline (1-800-GAMBLER).

Mountaineer Casino, Racetrack & Resort is committed to promoting responsible behavior among customers and employees and dedicating human and financial resources to educate and build awareness that deters underage and problem gambling.

In Nevada, the Nevada Gaming Commission and Nevada Gaming Control Board promote programs to address problem gambling. Each licensee shall post or provide in conspicuous places in or near gaming and cage areas and cash dispensing machines located in gaming areas written materials concerning the nature and symptoms of problem gambling and the toll-free telephone number of the National Council on Problem Gambling that provides information and referral services for problem gamblers. Each license is required to implement procedures and training relating to responsible gaming.

Nugget Casino Resort is committed to promoting responsible gaming as an integral part of day-to-day operations. This commitment includes, but is not limited, to the following:

• Training employees to be aware of the signs of responsible gambling and underage gambling, and to take appropriate steps to address any such behavior.
• Brochures are displayed throughout the casino that include the Problem Gamblers Helpline 1-800-522-4700.
• Resources available explaining the program and written forms allowing patrons to participate in the program.
• Procedures are in place for patrons that allow a patron to be prohibited from access to check cashing, the issuance of credit, and the participation in direct mail marketing of gaming opportunities.

In Colorado, Century Casino Cripple Creek and Century Casino Central City have established procedures to allow guests to enact self-exclusion.

• Self-exclusion will include: deactivate their club membership, have check cashing, and cash advances denied
• Guests can ask any Century Casino and Hotel team member about the Self-Exclusion process and the guest will be given a CDOG self-exclusion application or referred to the Division’s online application.
• Once the completed form is submitted, the patron is added to the statewide self-exclusion database. 
  • The guest’s player card will be deactivated in CMP and player will be banned from any and all player card benefits
  • All employees accessing CMP will also have access to the self-exclusion database to ensure anyone in the database is deactivated and banned.   
• If the guest at a later date requests to be removed from the self-exclusion database, they must receive approval from the Division of Gaming and their players card account will not be reactivated until they are removed from the self-exclusion database.
• For more information on problem gambling visit https://sbg.colorado.gov/problem-gambling-resources or call 1.800.GAMBLER.

Gambling Problem Help Lines

USA

For further information on problem gambling please visit the National Council on Problem Gambling's website. For additional information about local toll free help lines please contact our Responsible Gambling Representatives at your local casino.

Canada

For further information on problem gambling please visit the GameSense website or additional information about local toll free help lines please contact our Responsible Gambling Representatives at your local casino.