Century Casinos, Inc. and its subsidiaries and affiliates (“Century,” “we,” “us,” or “our”) operates various entertainment venues, including casinos, hotels, restaurants, bars, horse-racing tracks, pari-mutuel betting parlors, sportsbooks, showrooms, event venues, comedy club and a golf course (collectively, “Venues” and individually, a “Venue”). Century respects your privacy and is committed to protecting it through our compliance with this policy (the “Policy”).
This Policy describes the types of information we may collect from you or that you may provide when you visit our website www.cnty.com (our “Site”), our mobile loyalty applications (“Apps”), or one of our Venues (collectively, our “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. When you visit our Venues, we may collect additional information from you or about you. Please refer to any posted notices in these locations for information about our data collection practices at these Venues.
This Policy applies to North American visitors and information we collect:
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Site or Services. This Policy is part of the Terms and Conditions that govern your use of this Site. By accessing or using this Site, you agree to this Policy. This policy may change from time to time (see Changes to Our Privacy Policy, below). Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Our Website is not intended for persons under 21 years of age or the legal age to gamble in your jurisdiction/the jurisdiction of the venue you intend to visit, whichever is greater (the “Legal Gambling Age”). No one under Legal Gambling Age may provide any information to or on the Site. We do not knowingly collect personal information from persons under Legal Gambling Age. If you are under Legal Gambling Age, do not use or provide any information on this Site or through any of its features, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a person under Legal Gambling Age, we will delete that information. If you believe we might have any information from or about a person under Legal Gambling Age, please contact us at info@cnty.com.
We collect information to help operate or promote our business, which may include both personal and non-personal information. This information may be collected automatically or provided by you in your interactions with our Site, our Apps, or when you visit a Venue.
When you visit the Site or use our Apps, we automatically collect information about the IP address from which you access the Site or Apps, the pages you visit, the date and time you access our Site or Apps, and the type of browser, operating system, or device that you are using, as applicable. The information we compile is used to enhance visitors’ experience when using the Site or Apps and to display personalized content.
We may collect certain information you provide to us when using the Site, our Apps, or visit a Venue, such as your name, address, telephone numbers, mailing address, email address, and interests.
A “cookie” is a small file placed on your device when you visit a website that can be understood by the website that issued the cookie. We use cookies and other technologies, including device identifiers, to collect information and support certain features of this Site. For example, we may use these technologies to:
The information we collect using cookies and similar technologies may or may not be directly personally identifiable, but we may link it to personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer, or change your cookie preferences by clicking “Manage Cookie Consent” below. Although you are not required to accept cookies when you visit this Site, you may be unable to use all the features of this Site if you reject our cookies.
If you install or use our Apps, we may collect and use information regarding your mobile device, including but not limited to technical information about your mobile device, system and application software, and peripherals, that is gathered periodically to facilitate any upgrades, product support and other services to you (if any) related to the Apps, and to provide services or technologies to you. In addition, if you install our Apps and allow your device to share location information with our Apps, we may be able to automatically identify and collect the location of your mobile device, including GPS location, which is the real-time geographic location of your mobile device. We may use your location information for any of the reasons disclosed in this Policy, including, for example, to provide you with more relevant content and useful app features. We may also use this data for statistical or business-related purposes to improve our products, services and Venues. If you allow our Apps to send you push notifications, your location information may be used to send real-time offers for goods and services at our Venues that are close to your location. You may adjust your device settings to turn off push notifications at any time. Location information may also be collected and used to tailor your marketing offers to your specific interests. You may choose not to share your location details with us by adjusting or turning off your mobile device’s location services settings; however, by doing so, you may not be able to use certain features of the Apps. Please note that even if you adjust the settings in your mobile device to turn off location sharing (via GPS data), we may be able to collect information about the location of your mobile device if you are located at one of our Venues through your Wi-Fi, Bluetooth, or other device settings (see below).
If you use Wi-Fi services that we make available at our Venues, we might collect information about your use of our Wi-Fi services, including your IP address, mobile carrier, the websites you visit, the type of device and browser you are using, your device identification number, bandwidth used and session time. See below for device-specific information we may collect.
If you have a mobile device and you are at a Venue with your mobile device connected to our Wi-Fi network, we may collect information concerning your mobile device, including the type of device, device ID, and the precise physical location of your device within and around the Venue (including geolocation and beacon-based location), for analytics and non-marketing related purposes, such as enabling us to understand our customers’ preferences and use of our Venues, including general traffic patterns. With your consent, we might also use your location information for marketing purposes, such as to provide you with real-time offers and personalized promotions. If you do not want information concerning your precise location to be collected at our Venues, you may adjust your mobile device location sharing settings and disable the Wi-Fi functionality in your mobile device settings.
When you visit our Venues and use our Services or make a purchase, we may collect transactional information about those activities and retain them associated with your personal information. We may use this information to manage your status in our loyalty program and predict your interest in additional Services.
You may choose to provide us with personal information in an email message to one of the addresses listed throughout our Site, by submitting your information in the “Contact” section of the Site, or by providing the information while at a Venue. We use this information to respond to your message or to register you for the services you have requested, and we may use it to market or promote relevant services to you. If you sign up for an email newsletter, you have the option to unsubscribe at any time. Any information you choose to provide regarding special interests may be used for marketing and promotional purposes. By providing this information, you may receive occasional email messages from Century.
If you contact us for any purpose, we may keep a record of that correspondence (including email address or phone number).
We may collect certain personal information you provide to us when applying for a job on the Site, such as your name address, telephone numbers, mailing address, and email address. Information collected in the application process is explicitly not included in the personal information described throughout this Policy.
You may provide additional information to us when you request information or interact with us at one of our Venues. We may combine this information with information you provide to us through the Site and Apps.
We may obtain information about you from other sources, including third parties (such as data brokers or analytics companies), publicly-available sources, and government agencies. We may combine such information with information we have collected about you as described in this Policy. We are not responsible for the accuracy of any information provided by third parties or for the policies and practices of third parties with regard to personal information.
We use your personal information to provide you services, enhance your experience on our Site, to improve our services, and for marketing and promotional efforts. For more details about how we use information, please keep reading.
We use information that we collect about you or that you provide to us, including any personal information:
Please see below for information about the choices you have about the ways we use your personal information.
We may share certain personal information with our subsidiaries, affiliates, and between our Venues. This allows us to provide you relevant services and promotions across all our Services.
We may use information gathered through our Site and Apps to create a compiled, aggregate view of our Site’s and Apps’ audiences and their visitors’ usage patterns. We use aggregated information to operate our services and to better understand our audience as we develop new products and services. We may also share aggregated information with our third-party service providers as well as with potential investors, advertisers, and subscribers so they can better understand and/or market to our audience.
In addition to the cookies Century delivers to your computer or mobile device through our Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Site. To learn more about Google Analytics, click here. To learn more about how Google uses data collected through partner sites or applications, click here.
Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behavior across non-affiliated websites and delivering targeted advertisements either on our Site or on other websites.
We may disclose your personal information to comply with the law, a court order or a subpoena. We may also disclose your personal information to prevent or investigate a possible crime, such as fraud, theft (including identity theft) or assaults; to protect the security of this Site; to enforce or apply any applicable terms of use or other agreements; or to protect our own rights or property, or the rights, property or safety of our users or others. We use surveillance systems to monitor all gaming areas and other public or sensitive areas of our Venues. Video surveillance cameras may be used for security purposes and to protect us, our customers and employees against potential violations of criminal or civil laws. Surveillance camera output is monitored by our employees and contractors and may be viewed by law enforcement and regulatory authorities with or without a court order, subpoena or other legal process.
We may contemplate, for strategic or other reasons, selling, buying, merging, or otherwise reorganizing one or more of our businesses. In negotiating with a third party about entering into such an arrangement, we may need to disclose your personal information. In such cases, we will take reasonable measures to protect the personal information we disclose, for example, by requiring a prospective purchaser to sign a non-disclosure agreement limiting the use and protecting the confidentiality of the personal information.
We may transfer the personal information you provided to us or that we collected automatically through our Site to any organization that acquires or merges with us, or our affiliates.
Century may from time to time retain third-party vendors to help us manage the Site and/or our services and allow us to better serve our visitors and customers. These may include third-party vendors we engage to analyze the information we collect for marketing or similar purposes.
We may contract with third parties who use cookies to collect information on our behalf. These parties maintain their own confidentiality and security standards. If you would like to opt out of this use of your information, you can change the preferences of your browser so that it does not accept cookies. We may contract with companies or others to provide certain services, including data management, promotional services, etc. We provide these service providers with the information they need to perform these services.
Certain services offered on the Site and in Apps might be provided or processed by other entities under contract with Century, even though it may appear that you have not left the Site or Apps. This policy does not reflect how entities other than Century collect data. To view the privacy policies of these other entities, please visit their separate websites. Our Apps are hosted by Joingo, LLC and Intelity, Inc.
We respect your right to make choices about how your personal information is collected and used. For example, we will include instructions to unsubscribe from communications in each electronic newsletter or promotional email we send you.
We want to provide you information that is valuable to you. If at any time you wish to be taken off our mailing lists, please follow the unsubscribe instructions included in our communications to you, contact us by email at [email protected], or by mail at the address listed below. Please provide your full name, postal address and email address so that we can find you on our mailing lists. Once we have the information we need, we will remove you from our mailing lists as you have requested. Please give us a reasonable amount of time to honor your request.
Century does not control how third parties use your information, but you can opt-out of certain third-party activities at the links below.
To opt-out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout.
To opt-out of certain ad functions, please visit: https://youradchoices.com/control.
Because of the changing state of technology and indecision within the industry regarding the meaning of Do Not Track signals, we currently do not make any guarantee that we will honor Do Not Track signals.
The Site may contain links to other websites. We encourage all our partners, contributors, and third parties to implement policies and practices that respect the privacy of our users. However, Century is not responsible for the privacy practices or content of such websites.
We may provide links on the Site to our third-party social media pages to provide you additional information and additional methods for communicating with us. Century, however, is not responsible for the privacy practices or content of such websites.
Outside the scope of this Policy are our data collection practices at our entertainment venues. We, however, want you to be aware that we do collect information about you when you visit our physical locations. Please refer to posted notices at our venues for additional information about these and other practices and familiarize yourself with any policies that may be made available to you when you visit. These descriptions are not comprehensive, and the disclosures below are not intended to be exhaustive of all the data collection practices at our venues.
We use video surveillance to monitor the integrity of the games at our casinos and to ensure the safety of visitors to our venues. When you visit our Venues you are likely subject to video surveillance.
Our member loyalty programs, also known as the players clubs, allow you to earn benefits when you visit our Venues. For additional information about the benefits and how we use the information, please ask about the program at one of the Venues where the program is offered and where you can complete the sign-up process in person.
The California Consumer Privacy Act ("CCPA") and the Colorado Privacy Act ("CPA") and their associated regulations grant California and Colorado residents additional privacy rights and requires that we make additional disclosures regarding our data collection, use, and disclosure practices. This section of the Policy describes how we collect, use, and share information that relates to consumers with whom we interact, including interactions we may have with you at one of our Venues, on our Site, or through another channel.
The CCPA and CPA include definitions for terms specific to this California and Colorado Privacy Policy that do not apply to our general privacy policy, including the following terms:
“Personal Information” (when capitalized) means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include publicly available information obtained from government records, deidentified or aggregated consumer information that cannot be reconstructed to identify you, or certain information governed by existing federal laws.
“Third Party” means a legal person that is not Century.
“Sale” or “sell” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s Personal Information by us to another business or a third party for monetary or other valuable consideration.
“Sensitive Personal Information” means Personal Information that reveals a consumer’s social security, driver’s license, state identification card, or passport number; account log-in, financial account number, debit card number, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin, religious beliefs, or union membership; contents of email or text messages; and genetic data. Sensitive Personal Information also includes processing of biometric information for the purpose of uniquely identifying a consumer and Personal Information collected and analyzed concerning a consumer’s health, sex life, or sexual orientation.
“Share” means disclosing Personal Information to a Third Party for cross-context behavioral advertising, regardless of the monetary or other valuable consideration.
To the extent other terms used in this Supplemental Notice are defined terms under the CPRA or CPA they shall have the meanings afforded to them in those statutes, whether or not capitalized herein. As there are some variations between such definitions in each of the statutes, the definitions applicable to you are those provided in the statute for the state in which you are a consumer. For example, if you are a Colorado consumer, terms used in this Supplemental Notice that are defined terms in the CPA shall have the meanings afforded to them in the CPA as this Supplemental Notice applies to you.
The overview below shows the categories of Personal Information we collect; examples of the type of Personal Information in each category; the types of sources from which each category of Personal Information is collected; the business purpose(s) for which that category of Personal Information is collected; and the types of third parties with whom that category of Personal Information is shared. The overview covers collection of personal information in any location, including, without limitation, our apps, website, and physical location. As this overview shows, we disclose certain Personal Information to service providers and third parties for business and commercial purposes. We do not sell your Personal Information in exchange for monetary compensation. We may "sell" or share your Personal Information for non-monetary compensation by allowing certain third parties, such as advertising networks and marketing partners, to collect Personal Information via automated technologies on our Site and Apps for advertising and/or for marketing-related purposes. This kind of sharing may be considered a “sale or sharing” under California law when Personal Information is exchanged for non-monetary compensation. We also do not sell the Personal Information of minors under 16 years old without affirmative authorization. This information covers the past 12 months.
This information is collected directly from you.
Information automatically collected through our Site and Social Media Platforms.
Information obtained from other sources, including from service providers, third party services, business partners, and government-related entities.
Information we automatically collect through our Apps, including location information.
Information we automatically collect when you use our Wi-Fi services.
Other information we collect relating to your gaming and purchase history and other interactions with us.
We intend to retain each category of Personal Information described above only for as long as necessary to fulfill the purpose for which it was collected, or a related and compatible purpose consistent with the average consumer’s expectation, and to comply with applicable laws and regulations. We consider the following criteria when determining how long to retain Personal Information: why we collected the Personal Information, the nature of the Personal Information, the sensitivity of the Personal Information, our legal obligations related to the Personal Information, and risks associated with retaining the Personal Information.
Subject to certain limitations, if you are a California or Colorado resident you may make the following requests with regard to your Personal Information. Instructions on making these requests is below. Please note that California and Colorado law allows you to make the following requests, but applicable law may not require, permit or authorize us to honor all requests.
How to Exercise Your Rights. To exercise your rights described in this Policy, you may submit your request to us by contacting us at any of the following:
Webform: To submit an access or deletion request, follow this link and provide the information requested. To opt out of the sale of your Personal Information, as that term is defined in the CCPA, click here, or click on the “Do Not Sell or Share My Personal Information” link in the footer of the Site. To limit our use and disclosure of your sensitive Personal Information, follow this link and select “Limit the Use of My Sensitive Personal Information” as the request type.
Toll-free Phone Number: You may submit a request over the phone by calling the following toll-free number, +1 (888) 851-3341.
Verification Process. After you submit a request as described in this section of the Policy, we will verify your request before providing you with a response. We may verify your identity by asking you to provide a few pieces of information. After you submit a request, to ensure the privacy and security of our customers’ information, we may reach out to you for additional information if it is needed to verify your identity.
Authorized Agents. You may designate an authorized agent to exercise your rights under the CCPA on your behalf. If you authorize an agent to make a request on your behalf, we may require the agent to provide proof of signed permission from you to submit the request, or we may require you to verify your own identity to us or confirm with us that you provided the agent with permission to submit the request.
As a California consumer, you have the following rights regarding our collection and use of your Personal Information, subject to certain exceptions.
Right to Receive Information on Privacy Practices. You have the right to receive certain information at or before the point of collection including, (a) the categories of Personal Information we will collect; (b) the purposes for which the categories of Personal Information are collected or used; (c) whether or not that Personal Information is sold or shared; (d) the categories of Sensitive Personal Information to be collected, the purposes for which it is collected or used, and whether that information is sold or shared; and (e) the length of time the business intends to retain each category of Personal Information, or if that is not possible, the criteria used to determine that period. We have provided such information in this Policy, and you may request further information about our privacy practices by contacting us at the contact information provided in this Policy.
Right to Know. You have a right to request information about the following: (a) the categories of Personal Information we collected about you, (b) the categories of sources from which the Personal Information was collected, (c) the business or commercial purpose for which we collected your Personal Information, (d) the categories of Personal Information we shared or disclosed to a Third Party, (e) the categories of third parties with whom we disclosed your Personal Information, (f) the business or commercial purpose for sharing and disclosing Personal Information about you, and (g) the specific pieces of Personal Information we have collected about you.
Right to Access. You have a right to request that we disclose to you the specific pieces of Personal Information that we have collected about you.
Right to Deletion. You have a right to request that we delete Personal Information we collected about you.
Right to Correct. You have a right to request that we correct any inaccurate Personal Information we may retain about you.
Right to Opt-Out of the Sale and Share of Your Personal Information. California and Colorado law provides you the right to opt out of the sale and sharing of your Personal Information.
Opt-Out Preference Signal. You may opt out of targeted advertising and the sale of your Personal Information through the use of an opt-out signal, also called Global Privacy Control (“GPC”). We recognize and process GPC signals as an opt-out request. Our automated solution actively monitors for the GPC signal and triggers an automated opt-out when the signal is enabled in your browser.
Right to Limit. California residents also have the right to instruct us to limit the use and disclosure of your Sensitive Personal Information to the purposes authorized by the CCPA.
Non-discrimination. You have a right to exercise the above rights and we will not discriminate against you for exercising these rights. Please note that a legitimate denial of a request to access, delete, or opt-out is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests, as permitted by the CCPA and CPA.
As a Colorado consumer, you have the following rights regarding our collection and use of your Personal Information, subject to certain exceptions.
Right to Opt-Out. You have the right to opt-out of the sale of your Personal Information and targeted advertising. You also have the right to opt-out of the processing of your Personal Information for purposes of Profiling in furtherance of decisions that produce legal or similarly significant effects.
Right of Access. You may request that we confirm whether we are processing your Personal Information and request to access your Personal Information.
Right to Data Portability. In exercising the right of access, you may request to obtain your Personal Information in a portable and readily useable formation, if technically feasible. You may not exercise this right more than two times in a calendar year.
Right to Deletion. You may request that we delete any Personal Information that we have collected from you.
Right to Correct. You may request that we correct any inaccurate Personal Information we maintain about you.
Right to Appeal. Colorado consumers have the right to appeal our decision on their data subject requests. To appeal our decision on your data subject requests, you may contact our Privacy Office at privacyrequests@cnty.com or by calling +1 (888) 851-3341. Please enclose a copy of your data subject request decision or otherwise specifically reference our decision, so that we may adequately address your appeal. We will respond to your appeal in accordance with the CPA.
California’s “Shine the Light” law (California Civil Code Section 1798.83), permits California residents to request information regarding the disclosure of their Personal Information by Century to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to info@cnty.com.
Under California and Colorado law, we do not provide financial incentives to you for allowing us to collect, retain, sell, or share your Personal Information. We will describe such programs to you when we offer them to you.
We do not disclose “covered information” for money, as the relevant terms are defined under Nevada law. Under Nevada law, you have the right to direct us to not “sell” your “covered information” to third parties, but because we do not engage in such activity, we do not offer a method for you to make this direction to us.
This Policy describes Century’s current policies and practices with regard to the Personal Information we collect through this Site. This Policy may change, and we reserve the right to update or modify this Policy at any time, without prior notice. When this Policy changes, we will update the “effective date” at the top of this page. Be sure to check the date at the top of the page to see if this Policy has been revised since your last visit.
For more information or questions, please contact us at:
Century Casinos, Inc.
Suite 210
455 E. Pikes Peak Ave.
Colorado Springs, Colorado 80903
Email: info@cnty.com
