Responsible Gaming

"Gamble with your head not with your heart"

Understanding of Problem Gambling

A visit to any casino and entertainment complex is seen as time for relaxation, enjoyment and socialization. Visitors come to casinos knowing how much money they can afford to spend, and only spend the predetermined amount.

This is the case for the majority of visitors to casinos around the world. However, there is a small portion of people who lose sight of the entertainment value of gaming which could lead to varying levels of addiction to one or more forms of gambling.

Problem gambling is a serious issue and we therefore believe that it is our social responsibility to attempt to identify problem gamblers under a problem gambling program and provide them with the assistance and support to rehabilitate from the various levels of addiction.

What is Problem Gambling?

To address the issues of problem gambling and to create problem gambling programs, we first need to understand what problem gambling is and which individuals can be classified as problem or addictive gamblers.

  • Definition of Problem Gambling
    Problem gambling is any behavior that is damaging to the individual, the family, the community, the workplace or business.
  • Definition of Underage Gambling
    Underage gambling is the act of gambling by a person under the legal age to gamble

Definition of our Responsible Gaming Program
Our responsible gaming program includes any strategy, policy or program instituted by us to proactively address problem gambling and/or underage gambling issues.

Century Casinos' Responsible Gaming Program

Century Casinos and its management team are committed to promoting responsible behavior among our customers and employees and dedicate human and financial resources to educate and build awareness that deters underage and problem gambling at its casinos.

In Alberta, Canada, the Alberta Gaming Liquor and Cannabis Commission (AGLC) promotes responsible gaming by providing policies, regulations, program tools, and resources that educate and inform Albertans on responsible gambling through GameSense. Some GameSense mandatory requirements include posting of GameSense information such as encouragement of fun and making informed choices when gambling, as well as contact information for help support. Casinos and New Racing Entertainment Center (REC) must also have a GameSense Information Center with minimum size requirements for AGLC GameSense staff to operate within the Casinos or REC.

Casino and REC facility licensees must have Self-Exclusion (SE) agreements available for anyone wishing to participate in the SE program. Casino Facility licensees must designate staff members as SE program administrators and ensure that a SE program administrator is available during casino facility operating hours to ensure the SE program is delivered in accordance with AGLC's Casino Terms & Conditions and Operating Guidelines (CTCOG) and the SE program manual and to serve as the liaison between the licensee and AGLC. The casino facility must exclude SE individuals from all casino loyalty program mailings and/or receiving/participating in other promotions offered by the licensee while the individual is an active SE program participant. The casino facility licensee is responsible to ensure that surveillance/monitor room personnel, as well as all, Deal Us In Phase Two certified staff have access to all current SE bulletins. The facility licensee will notify AGLC within 24 hours of all program breaches by completing an AGLC SE re-entry Report as per the instructions outlined in AGLC's Facility SE re-entry Procedures section of AGLC's Casino and REC Self-Exclusion Program Manual.

Century Casino & Hotel Cripple Creek and Century Casino & Hotel Central City are committed to promoting responsible gaming as an integral part of our day-to-day operations. This commitment includes, but is not limited to the following:

  • All newly hired gaming licensed employees will receive training on all areas of responsible gaming (problem gambling, alcohol, and underage awareness). All employees will receive annual training during Responsible Gaming Awareness Month on all areas of responsible gaming.
  • Resources will be available at the player’s club, cages, and on marketing collateral describing problem gambling and where to find assistance.
  • Our websites will have information describing responsible gaming and where to find assistance, and our company’s Responsible Gaming policy.
  • Century Casino will display signage that can be easily read bearing a toll-free helpline number and/or website, a QR code for direct self-exclusion, and a Responsible Gaming logo.
  • Provide opportunities for patrons to request self-exclusion from all gaming activities; including check cashing limits, removal from promotional services, and self-exclude from Colorado gaming.

In Missouri, the Missouri Gaming Commission (MGC) promotes a Responsible Gaming Program that establishes procedures to allow patrons (who are not on the List of Disassociated Persons) to enact self-limiting options; e.g. removal from the mail list, restricted check cashing or player card privileges, limit or suspend credit privileges, and elimination from other promotions, etc. These procedures shall be immediately available in hard copy for patrons, employees and Commission personnel at the following locations: players club, cage, security, or any other department identified by the Gaming Commission or the property’s Internal Control System.

Century Casino Cape Girardeau and Century Casino & Hotel Caruthersville are committed to promoting responsible gaming as an integral part of day-to-day operations. This commitment includes, but is not limited, to the following:

  • Training employees to be aware of the signs of responsible gambling, underage gambling, and/or alcohol abuse, and to take appropriate steps to address any such behavior.
  • Brochures and posters are displayed throughout the casino that includes the helpline 1-888 BETSOFF.
  • All websites and social media have information describing responsible gaming and where to find assistance.
  • Procedures are in place for patrons to request that they not be sent promotional mailings and to limit other services.

In West Virginia, the West Virginia Lottery promotes the helpline number by printing it on their lottery tickets, website, and print material made available to patrons. The Problem Gamblers Help Network of West Virginia operates a 24/7 problem gambling helpline (1-800-GAMBLER).

Mountaineer Casino Resort is committed to promoting responsible behavior among customers and employees and dedicating human and financial resources to educate and build awareness that deters underage and problem gambling.

In Nevada, the Nevada Gaming Commission and Nevada Gaming Control Board promote programs to address problem gambling. Each licensee shall post or provide in conspicuous places in or near gaming and cage areas and cash dispensing machines located in gaming areas written materials concerning the nature and symptoms of problem gambling and the toll-free telephone number of the National Council on Problem Gambling that provides information and referral services for problem gamblers. Each license is required to implement procedures and training relating to responsible gaming.

Nugget Casino Resort is committed to promoting responsible gaming as an integral part of day-to-day operations. This commitment includes, but is not limited, to the following:

  • Training employees to be aware of the signs of responsible gambling and underage gambling, and to take appropriate steps to address any such behavior.
  • Brochures are displayed throughout the casino that include the Problem Gamblers Helpline 1-800-522-4700.
  • Resources available explaining the program and written forms allowing patrons to participate in the program.
  • Procedures are in place for patrons that allow a patron to be prohibited from access to check cashing, the issuance of credit, and the participation in direct mail marketing of gaming opportunities.

In Maryland, the Maryland Lottery & Gaming Control Agency promotes the helpline number by printing it on their lottery tickets, marketing collateral, promotional advertisements, website, and print material made available to patrons. The Problem Gamblers Help Helpline of Maryland operates a 24/7 problem gambling helpline (1-800-GAMBLER). Visit  http://mdgamblinghelp.org to learn more.

Rocky Gap Casino, Resort & Golf is a proud partner and supporter of the Maryland Alliance for Responsible Gaming (MARG), which is committed to promoting responsible behavior among customers and employees and dedicating human and financial resources to educate and build awareness that deters underage and problem gambling. Must be 21 years of age or older to enter the casino floor.

Gambling Problem Help Lines

For further information on problem gambling please visit the National Council on Problem Gambling's website. For additional information about local toll free help lines please visit our casinos' websites.